What we found was staff throughout the organisation tell stories about how they engage with Indigenous customers, Indigenous counsellors, Elders, suppliers, and each other. While there were some heart-warming stories of customers being reunited with their, or a deceased loved ones, super they were not blind to the barriers Indigenous customers face.
This storytelling approach started in 2014 when QSuper visited Lockhart River and their awareness of the barriers customer’s face was heightened. On returning from the trip, QSuper’s Head of Technical Advice, Lyn Melcer, returned from the trip with a powerful story, some of which was captured when she testified at the Commission: